Emre, OguzArslan, ZekeriyaGuven, HuseyinUlutas-Keskinkilic, Ayseguel2024-08-042024-08-0420231305-5577https://doi.org/10.17233/sosyoekonomi.2023.04.06https://search.trdizin.gov.tr/yayin/detay/1205902https://hdl.handle.net/11616/92770The service quality of pre-school education institutions is a pivotal issue in meeting the expectations of education policies in Turkiye regarding solution proposals, institution adequacy and dissemination of pre-school education, and supporting children's development at a desired level. This study evaluates the service quality in pre-school education institutions through the Servqual method. The study's working group consisted of 428 parents whose children learn at pre-school education institutions in Izmir, Diyarbakir, Karaman, Kahramanmaras, and Zonguldak provinces during the 2020-2021 academic year. The study deployed the Servqual scale as a data collection tool. The results revealed that the parents' expectations were met regarding tangibles and empathy, while their expectations were unmet regarding reliability, responsiveness and assurance.eninfo:eu-repo/semantics/openAccessPre-School EducationService QualityServqual MethodArticle315812514410.17233/sosyoekonomi.2023.04.062-s2.0-85191948127N/A1205902WOS:001100698800001Q4