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    Magnitude of patients’ satisfaction with nursing care in 152 patients of tertiary care hospital; A cross sectional descriptive study
    (2021) Naz, Sehrish
    Aim: Purpose of the study is to determine the magnitude of patient satisfaction with nursing care in tertiary care hospital of Peshawar. Materials and Methods: A cross-sectional descriptive study was conducted in inpatients’ department of tertiary care hospital of Peshawar. Using non probability convenient sampling technique patients were sampled. Study was completed in six months duration. Data was collected through Patient Satisfaction with Nursing Care Scale (PSNCS); self administered semi-structured questionnaire from patients aged 20 and above and who had spent at least two days receiving nursing care in wards. Data was analyzed by SPSS version 19. Results: The level of patients’ satisfaction measured with ten dimensions. Findings showed that satisfaction rate by warm welcome of nurses was 67.8%, orientation from ward environment was 75.5%, and work collaboration of nurses was 92.8%, in care provision, to provide prior information regarding any procedure was 82%, in collaborative communication was 89.9%, in unavoidable attitude and listening were 92.1%, nurses knowledge and skill and performance was 84.2%. Conclusion: Overall study results showed that patients were satisfied from nursing care they received but some aspects i.e. welcome by nurses and environment of ward still need improvement. Patients feel uncertain about their upcoming tests and treatment by health care provider so study suggests that nurses should welcome them warmly and ward environment should be clean, calm and friendly which can help in decreasing patients’ uncertainty.
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    Nurses’ perceived work environment in the public sector tertiary care hospitals of Khyber Pakhtunkhwa in Pakistan
    (2021) Bibi, Rashida; Muhammad, Dildar; Naz, Sehrish; Zeb, Aurang
    Aim: Aim of the study is to evaluate nurses’ perceptions regarding their work environment in the public sector tertiary care hospitals of Khyber Pakhtunkhwa in Pakistan. Materials and Methods: A cross-sectional study design was conducted from March-July 2019. Multi stage sampling method was selected. First we obtained four strata of the total 13 hospitals and then randomly selected four hospitals from the four strata. Three hundred and thirty-nine registered nurses were proportionately recruited from the each hospital through simple random sampling into the study from four major tertiary care teaching hospitals of Khyber Pakhtunkhwa in Pakistan. A self-reported scale Perceived work environment and nurses work index (PWES&NWI) was distributed among the study participants. Grand mean score < 2.5 of each component were taken for a favorable work environment and grand mean > 2.5 for taken for unfavorable work condition. Results: In a sample of 339(80%) of the nurses were female while the mean age of the participants was 30.8 years. Grand mean scores of the four components namely: nurse participation in hospital affairs, nurse foundation for quality of care, nurse manager ability and, availability of adequate resources were >2.5 except collegial nurse-physician relationship grand mean was 2.3. These results indicate that nurse’s work environment was unfavorable for practice. There was a statistically significant association between gender, current work units, and education with the five subscales of the nurse’s work environment (p<0.05). Conclusion: Nurse’s perceived their work environment in public tertiary care hospitals of Khyber Pakhtunkhwa is unfavorable for nursing practice.The findings of the current study may provide empirical support for developing a framework of nurses’ work environment in the future.