Malatya Turgut Özal Tıp Merkezinde ayaktan fizik tedavi almak amacıyla fizik tedavi polikliniğine başvuran hastalarda memnuniyet durumlarının değerlendirilmesi
Küçük Resim Yok
Tarih
2024
Yazarlar
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
İnönü Üniversitesi
Erişim Hakkı
info:eu-repo/semantics/openAccess
Özet
Amaç: Bu çalışmada, Turgut Özal Tıp Merkezi fizik tedavi ve rehabilitasyon polikliniğine başvurup, ayaktan fizik tedavi hizmeti alan hastaların memnuniyet düzeylerinin tespit edilmesi amaçlanmıştır. Materyal ve Metot: Kesitsel tipte olan çalışma fizik tedavi ve rehabilitasyon polikliniğine başvurup, tedavi hizmeti alan hastalara yapılmıştır. Katılımcılara sosyodemografik özelliklerinin ve hastane ile ilgili fikirlerinin sorulduğu anket yapılmış ve Ayaktan Hasta Memnuniyeti Ölçeğinin soruları yöneltilmiştir. Verilerin analizinde Kolmogorov Smirnov testi, Kikare testi, Mann Whitney U testi, Kruskal Wallis testi, Spearman korelasyon testi kullanılmıştır. Analizlerde istatistiksel anlamlılık düzeyi p<0.05 olarak kabul edilmiştir. Bulgular: Çalışmaya 78'i erkek ve 120'si kadın olmak üzere toplam 198 hasta dahil edilmiştir. Katılımcılara hastane hakkındaki memnuniyetsizlikleri sorulmuş ve temizlik yetersizliği 30.8% ile memnuniyetsizliğin en fazla olduğu konu olarak belirtilmiştir. Hastalara hastaneyi tercih etme nedenleri sorulduğunda, %38.4 ile en çok verilen cevap hastanenin olanaklarının genişliği olmuştur. Hastaların %89.4'ü hastaneyi başkalarına da önerme düşüncesindedir. Hastaneyi önermeyi düşünenlerin toplam başvuru sayısı (p=0.036) önermeyi düşünmeyenlerin toplam başvuru sayısından anlamlı şekilde yüksek bulunmuştur. Hastaneyi önermeyi düşünenlerin bekleme süresi (p=0.007) anlamlı şekilde düşük bulunmuştur. Erkeklerin (p=0.003), hastanenin havalandırma ve ısı sistemlerini yeterli bulanların (p<0.001), hastanenin temizliğini yeterli bulanların (p<0.001) toplam memnuniyet puanı anlamlı şekilde yüksek bulunmuştur. Ölçek toplam puanı ile yaş (r=0.177, p=0.013) arasında pozitif; ölçek toplam puanı ile toplam başvuru sayısı (r=-0.159, p=0.025) ve muayene bekleme süresi (r=-0.290, p<0.001) arasında negatif yönde anlamlı korelasyon bulunmuştur. Sonuç: Çalışmamızda olumlu deneyimler (geniş olanaklar, temizlik) hastaneyi önerme eğilimi ile ilişkilendirilmiştir. Bekleme sürelerinin uzaması hastaneyi önermede negatif etki göstermiştir. Yaş ile memnuniyet arasında pozitif korelasyon belirlenmiş olup, başvuru sayısı ve bekleme süresi ile memnuniyet arasında ise negatif korelasyonlar belirlenmiştir. Bu bulgular, hizmet kalitesinin arttırılmasının gerektiğini vurgular. Anahtar kelimeler: Ayaktan fizik tedavi hizmeti, Fizik tedavi ve rehabilitasyon, Hasta memnuniyeti
Aim: This study aimed to determine the satisfaction levels of patients who applied to Turgut Özal Medical Centre's physical therapy and rehabilitation outpatient clinic and received outpatient physical therapy treatments. Material and Method: This cross-sectional study was conducted on patients who applied to Physical Therapy policlinic and received treatment services. A survey about the participants' sociodemographic characteristics and their opinions about the hospital was administered and the questions of the Outpatient Patient Satisfaction Scale were asked to the participants. Kolmogorov-Smirnov test, Spearman correlation test, Chi-square test, Mann Whitney U test, Kruskal Wallis test were used to analyze the data. Statistical significance level was accepted as p<0.05 in the analyses. Results: A total of 198 patients, 78 male and 120 female, were included in the study. Participants were asked about their dissatisfaction with the hospital and lack of cleanliness was stated as the issue with the highest level of dissatisfaction with 30.8%. When patients were asked why they chose the hospital, the most common answer was extensive possibilities of the hospital with 38.4%. 89.4% of patients were considering to recommend the hospital to other people. The total number of applications of those who considered to recommend the hospital (p=0.036) was found to be significantly higher than the total number of applications of those who did not intend to recommend the hospital. The waiting time of those who considered to recommend the hospital was found to be significantly lower (p = 0.007). The total satisfaction score of men (p=0.003), those who found the hospital's ventilation and heating systems adequate (p<0.001), and those who found the hospital's cleanliness sufficent(p<0.001) were found to be significantly higher. There was a significant positive correlation between the scale total score and age (r=0.177, p=0.013); and a significant negative correlation between the scale total score and the total number of applications (r=-0.159, p=0.025) and examination waiting time (r=-0.290, p<0.001). Conclusion: In our study, positive experiences (extensive possibilities, cleanliness) were associated with the tendency to recommend the hospital. Extended waiting times had a negative impact on recommending the hospital. A positive correlation was determined between age and satisfaction. Negative correlations were determined between the number of applications, waiting time and satisfaction. These findings emphasize the need to improve service quality.
Aim: This study aimed to determine the satisfaction levels of patients who applied to Turgut Özal Medical Centre's physical therapy and rehabilitation outpatient clinic and received outpatient physical therapy treatments. Material and Method: This cross-sectional study was conducted on patients who applied to Physical Therapy policlinic and received treatment services. A survey about the participants' sociodemographic characteristics and their opinions about the hospital was administered and the questions of the Outpatient Patient Satisfaction Scale were asked to the participants. Kolmogorov-Smirnov test, Spearman correlation test, Chi-square test, Mann Whitney U test, Kruskal Wallis test were used to analyze the data. Statistical significance level was accepted as p<0.05 in the analyses. Results: A total of 198 patients, 78 male and 120 female, were included in the study. Participants were asked about their dissatisfaction with the hospital and lack of cleanliness was stated as the issue with the highest level of dissatisfaction with 30.8%. When patients were asked why they chose the hospital, the most common answer was extensive possibilities of the hospital with 38.4%. 89.4% of patients were considering to recommend the hospital to other people. The total number of applications of those who considered to recommend the hospital (p=0.036) was found to be significantly higher than the total number of applications of those who did not intend to recommend the hospital. The waiting time of those who considered to recommend the hospital was found to be significantly lower (p = 0.007). The total satisfaction score of men (p=0.003), those who found the hospital's ventilation and heating systems adequate (p<0.001), and those who found the hospital's cleanliness sufficent(p<0.001) were found to be significantly higher. There was a significant positive correlation between the scale total score and age (r=0.177, p=0.013); and a significant negative correlation between the scale total score and the total number of applications (r=-0.159, p=0.025) and examination waiting time (r=-0.290, p<0.001). Conclusion: In our study, positive experiences (extensive possibilities, cleanliness) were associated with the tendency to recommend the hospital. Extended waiting times had a negative impact on recommending the hospital. A positive correlation was determined between age and satisfaction. Negative correlations were determined between the number of applications, waiting time and satisfaction. These findings emphasize the need to improve service quality.
Açıklama
Sağlık Bilimleri Enstitüsü, Halk Sağlığı Ana Bilim Dalı
Anahtar Kelimeler
Halk Sağlığı, Public Health
