Advancing language concordant care: a multimodal medical interpretation intervention

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dc.authoridTan, Merve/0000-0002-4519-8845
dc.authoridSharfuddin, Nazia/0000-0002-2563-9674
dc.authoridMac, Amanda/0000-0001-8469-0616
dc.contributor.authorSharfuddin, Nazia
dc.contributor.authorMathura, Pamela
dc.contributor.authorMac, Amanda
dc.contributor.authorLing, Emily
dc.contributor.authorTan, Merve
dc.contributor.authorKhatib, Emad
dc.contributor.authorSuranyi, Yvonne
dc.date.accessioned2024-08-04T20:54:59Z
dc.date.available2024-08-04T20:54:59Z
dc.date.issued2024
dc.departmentİnönü Üniversitesien_US
dc.description.abstractBackground Ensuring language concordant care through medical interpretation services (MIS) allows for accurate information sharing and positive healthcare experiences. The COVID-19 pandemic led to a regional halt of in-person interpreters, leaving only digital MIS options, such as phone and video. Due to longstanding institutional practices, and lack of accessibility and awareness of these options, digital MIS remained underused. A Multimodal Medical Interpretation Intervention (MMII) was developed and piloted to increase digital MIS usage by 25% over an 18-month intervention period for patients with limited English proficiency.Methods Applying quality improvement methodology, an intervention comprised digital MIS technology and education was trialled for 18 months. To assess intervention impact, the number of digital MIS minutes was measured monthly and compared before and after implementation. A questionnaire was developed and administered to determine healthcare providers' awareness, technology accessibility and perception of MIS integration in the clinical workflow.Results Digital MIS was used consistently from the beginning of the COVID-19 pandemic (March 2020) and over the subsequent 18 months. The total number of minutes of MIS use per month increased by 44% following implementation of our intervention. Healthcare providers indicated that digital MIS was vital in facilitating transparent communication with patients, and the MMII ensured awareness of and accessibility to the various MIS modalities.Conclusion Implementation of the MMII allowed for an increase in digital MIS use in a hospital setting. Providing digital MIS access, education and training is a means to advance patient-centred and equitable care by improving accuracy of clinical assessments and communication.en_US
dc.identifier.doi10.1136/bmjoq-2023-002511
dc.identifier.issn2399-6641
dc.identifier.issue1en_US
dc.identifier.pmid38232982en_US
dc.identifier.scopus2-s2.0-85182758944en_US
dc.identifier.scopusqualityQ2en_US
dc.identifier.urihttps://doi.org/10.1136/bmjoq-2023-002511
dc.identifier.urihttps://hdl.handle.net/11616/101771
dc.identifier.volume13en_US
dc.identifier.wosWOS:001151746800003en_US
dc.identifier.wosqualityN/Aen_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.indekslendigikaynakScopusen_US
dc.indekslendigikaynakPubMeden_US
dc.language.isoenen_US
dc.publisherBmj Publishing Groupen_US
dc.relation.ispartofBmj Open Qualityen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.subjecthealth equityen_US
dc.subjecthospital medicineen_US
dc.subjectquality improvementen_US
dc.titleAdvancing language concordant care: a multimodal medical interpretation interventionen_US
dc.typeArticleen_US

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