HEALTH-SERVICE-FAILURE SCALE: DEVELOPING A SCALE TO DETERMINE HEALTH SERVICE FAILURES

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dc.contributor.authorÖcel, Yusuf
dc.contributor.authorÇatı, Kahraman
dc.contributor.authorYorgun, Songül
dc.contributor.authorBayraktar, Muhammet Fatih
dc.date.accessioned2024-08-04T19:51:32Z
dc.date.available2024-08-04T19:51:32Z
dc.date.issued2022
dc.departmentİnönü Üniversitesien_US
dc.description.abstractThe main purpose of this study is to develop a scale for determining health service errors. Within the scope of this purpose, as a result of literature review and interviews with health institution managers, a question pool consisting of 57 statements was created. The pilot implementation was conducted as a result of interviews with the health service manager and academicians who are experts in their fields. Data were collected by convenience sampling method from 392 individuals with a total of 53 statements remaining in the item pool. reliability and validity tests were performed in the analysis of the questionnaires collected by hand-away method. Eight dimensions emerged as a result of the exploratory factor analysis. These dimensions include "pricing errors"; "errors related to violation of rights"; "service delivery errors" "behavioral errors" "errors related to physical infrastructure" "e-service error" "privacy related errors" and "accessibility errors". In addition, it was determined that the model fit values for the confirmatory factor analysis met the specified criteria.en_US
dc.identifier.endpage408en_US
dc.identifier.issn1302-9282
dc.identifier.issn2148-9041
dc.identifier.issue2en_US
dc.identifier.startpage389en_US
dc.identifier.trdizinid1115816en_US
dc.identifier.urihttps://search.trdizin.gov.tr/yayin/detay/1115816
dc.identifier.urihttps://hdl.handle.net/11616/89048
dc.identifier.volume25en_US
dc.indekslendigikaynakTR-Dizinen_US
dc.language.isoenen_US
dc.relation.ispartofHacettepe Sağlık İdaresi Dergisien_US
dc.relation.publicationcategoryMakale - Ulusal Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.titleHEALTH-SERVICE-FAILURE SCALE: DEVELOPING A SCALE TO DETERMINE HEALTH SERVICE FAILURESen_US
dc.typeArticleen_US

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