Attitudes and behaviors of physicians in dealing with difficult patients and relatives: a cross-sectional study in two training and research hospitals

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dc.authoridKayhan Tetik, Burcu/0000-0002-3976-4986
dc.authoridUğurlu, Mehmet/0000-0002-2988-938X
dc.authorwosidKayhan Tetik, Burcu/ABH-3056-2020
dc.authorwosidUğurlu, Mehmet/KBR-1385-2024
dc.contributor.authorSandikci, Kamuran Bahar
dc.contributor.authorUstu, Yusuf
dc.contributor.authorSandikci, Mert Muhittin
dc.contributor.authorKayhan Tetik, Burcu
dc.contributor.authorIsik, Derya
dc.contributor.authorUgurlu, Mehmet
dc.date.accessioned2024-08-04T20:09:50Z
dc.date.available2024-08-04T20:09:50Z
dc.date.issued2017
dc.departmentİnönü Üniversitesien_US
dc.description.abstractBackground/aim: The aim of this study was to examine the reasons constituting the definition of 'difficult patient' and to evaluate attitudes and behaviors of physicians in coping with these patients and their relatives. Materials and methods: This cross-sectional study was conducted in May and June 2013 with 400 randomly selected physicians from different specialties working in two training and research hospitals in Ankara. A questionnaire was created by reviewing the relevant literature, by family medicine clinic, and delivered to the physicians following a pilot study. Results: In our study 92.8% of the physicians participating had experienced a negative contact with patients and/or their relatives, previously; 46.8% of the participants stated that they used their own experiences in coping with those situations. The frequency of negative communications was higher in surgical departments, increasing with average daily working hours and number of patients and decreasing with the experience of the physicians. The ways of coping with a difficult patient were nonjudgmental listening, patience, tolerance, and empathy, in declining order of importance. Conclusion: Physicians frequently experience negative communications with patients and/or relatives. Awareness of physicians about the concept of difficult patients and the causes and solutions should be enhanced.en_US
dc.identifier.doi10.3906/sag-1509-34
dc.identifier.endpage233en_US
dc.identifier.issn1300-0144
dc.identifier.issn1303-6165
dc.identifier.issue1en_US
dc.identifier.pmid28263494en_US
dc.identifier.scopus2-s2.0-85014062811en_US
dc.identifier.scopusqualityQ3en_US
dc.identifier.startpage222en_US
dc.identifier.trdizinid253144en_US
dc.identifier.urihttps://doi.org/10.3906/sag-1509-34
dc.identifier.urihttps://search.trdizin.gov.tr/yayin/detay/253144
dc.identifier.urihttps://hdl.handle.net/11616/92470
dc.identifier.volume47en_US
dc.identifier.wosWOS:000395632600032en_US
dc.identifier.wosqualityQ4en_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.indekslendigikaynakScopusen_US
dc.indekslendigikaynakTR-Dizinen_US
dc.indekslendigikaynakPubMeden_US
dc.language.isoenen_US
dc.publisherTubitak Scientific & Technological Research Council Turkeyen_US
dc.relation.ispartofTurkish Journal of Medical Sciencesen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.subjectPatient-physician communicationen_US
dc.subjectdifficult patienten_US
dc.subjectcommunication skillsen_US
dc.titleAttitudes and behaviors of physicians in dealing with difficult patients and relatives: a cross-sectional study in two training and research hospitalsen_US
dc.typeArticleen_US

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