Evaluation of Preschool Education Institutions 'Service and Quality Level In Meeting Parents' Expectations
Küçük Resim Yok
Tarih
2022
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
Cukurova Univ
Erişim Hakkı
info:eu-repo/semantics/closedAccess
Özet
Target of this research was to evaluate service and quality level regarding meeting expectation of parents of pre-school education institutions. The research reveals to what extent parents' gender, age, education level, number of children and income levels affect the quality of service they receive from pre-school education institutions. The working group of research consist of 428 mother-father who lived in the provinces Izmir, Diyarbakir, Zonguldak, KahramanmaraveKaraman in 2020-2021 education year. In the study, personal information form and Servqual Service Quality Scale were used to measure the expectation levels of parents from the pre-school education institutions. It has been observed that while the expectations of the parents from the institutions increase, the level of meeting the expectations also increases and the perception of meeting their expectations from the institution has an effect on the expectations from the institution.
Açıklama
Anahtar Kelimeler
Preschool Education, Parents, Servqual Service Quality
Kaynak
Cukurova University Faculty of Education Journal
WoS Q Değeri
N/A
Scopus Q Değeri
Cilt
51
Sayı
1
