Evaluation of Preschool Education Institutions 'Service and Quality Level In Meeting Parents' Expectations
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Date
2022
Journal Title
Journal ISSN
Volume Title
Publisher
Cukurova Univ
Access Rights
info:eu-repo/semantics/closedAccess
Abstract
Target of this research was to evaluate service and quality level regarding meeting expectation of parents of pre-school education institutions. The research reveals to what extent parents' gender, age, education level, number of children and income levels affect the quality of service they receive from pre-school education institutions. The working group of research consist of 428 mother-father who lived in the provinces Izmir, Diyarbakir, Zonguldak, KahramanmaraveKaraman in 2020-2021 education year. In the study, personal information form and Servqual Service Quality Scale were used to measure the expectation levels of parents from the pre-school education institutions. It has been observed that while the expectations of the parents from the institutions increase, the level of meeting the expectations also increases and the perception of meeting their expectations from the institution has an effect on the expectations from the institution.
Description
Keywords
Preschool Education, Parents, Servqual Service Quality
Journal or Series
Cukurova University Faculty of Education Journal
WoS Q Value
N/A
Scopus Q Value
Volume
51
Issue
1
