Evaluation of Preschool Education Institutions 'Service and Quality Level In Meeting Parents' Expectations

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dc.authoridEmre, Oguz/0000-0001-6810-3151
dc.authorwosidEmre, Oguz/ABH-2831-2020
dc.contributor.authorArslan, Zekeriya
dc.contributor.authorEmre, Oguz
dc.contributor.authorKeskinkilic, Aysegul Ulutas
dc.contributor.authorOzyazici, Kadriye
dc.date.accessioned2024-08-04T20:11:41Z
dc.date.available2024-08-04T20:11:41Z
dc.date.issued2022
dc.departmentİnönü Üniversitesien_US
dc.description.abstractTarget of this research was to evaluate service and quality level regarding meeting expectation of parents of pre-school education institutions. The research reveals to what extent parents' gender, age, education level, number of children and income levels affect the quality of service they receive from pre-school education institutions. The working group of research consist of 428 mother-father who lived in the provinces Izmir, Diyarbakir, Zonguldak, KahramanmaraveKaraman in 2020-2021 education year. In the study, personal information form and Servqual Service Quality Scale were used to measure the expectation levels of parents from the pre-school education institutions. It has been observed that while the expectations of the parents from the institutions increase, the level of meeting the expectations also increases and the perception of meeting their expectations from the institution has an effect on the expectations from the institution.en_US
dc.identifier.doi10.14812/cufej.941065
dc.identifier.endpage75en_US
dc.identifier.issn1302-9967
dc.identifier.issue1en_US
dc.identifier.startpage42en_US
dc.identifier.trdizinid1159364en_US
dc.identifier.urihttps://doi.org/10.14812/cufej.941065
dc.identifier.urihttps://search.trdizin.gov.tr/yayin/detay/1159364
dc.identifier.urihttps://hdl.handle.net/11616/92906
dc.identifier.volume51en_US
dc.identifier.wosWOS:000793502900002en_US
dc.identifier.wosqualityN/Aen_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.indekslendigikaynakTR-Dizinen_US
dc.language.isoenen_US
dc.publisherCukurova Univen_US
dc.relation.ispartofCukurova University Faculty of Education Journalen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectPreschool Educationen_US
dc.subjectParentsen_US
dc.subjectServqual Service Qualityen_US
dc.titleEvaluation of Preschool Education Institutions 'Service and Quality Level In Meeting Parents' Expectationsen_US
dc.typeArticleen_US

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