What is the source of violence against healthcare staff in emergency rooms: Are communication skills sufficient to prevent violence?
Küçük Resim Yok
Tarih
2020
Yazarlar
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
Surgical Society of Northern Greece
Erişim Hakkı
info:eu-repo/semantics/closedAccess
Özet
Background: Violence towards healthcare staff occurs most commonly in emergency rooms. The purpose of this study is to answer the question what the source of violence against healthcare staff in emergency is rooms and evaluate the role of good communication on preventing violence. Material and Methods: This is a survey research involving 320 subjects which were selected randomly. It was performed in the Emergency Room of a Teaching and Research Hospital. One study subgroup involved patients and the family members (n: 160), and second subgroup involved the healthcare staff (n: 160). Results: The rate of verbal and/or physical offenses that healthcare staff was opposed was 77.5%. There was no significant difference between two groups in terms of communication skill, and their views regarding work environment of the healthcare staff. High level of education of healthcare staff showed a high level of correlation with positive perception of social relation by patients/patients' relatives. An attempt to communicate mutually resulted in a positive manner between two groups. Among healthcare staff there was no statistical significance in terms of whether they were exposed to violence according to both communication skills (greeting and addressing patient/patient's relatives by their first name; p: 0.625 and 0.505, respectively). Among patient/patient's relatives there was no statistical significance in terms of whether they had quarrel with healthcare staff according to both communication skills (greeting healthcare staff and knowing healthcare staff identity; p: 0.417 and 0.189, respectively). Conclusion: There is no doubt that good communication result in a positive manner between healthcare staff and patient/patient's relatives. Hence, significance of communication training should be emphasized. However, good communication alone is not enough on preventing violence. There must be more to do on preventing violence. © 2020 Surgical Society of Northern Greece. All rights reserved.
Açıklama
Anahtar Kelimeler
Communication skill, Healthcare staff, Occupational violence, Patient's family member, Patients' rights
Kaynak
Surgical Chronicles
WoS Q Değeri
Scopus Q Değeri
Q4
Cilt
25
Sayı
1
