What is the source of violence against healthcare staff in emergency rooms: Are communication skills sufficient to prevent violence?

Basit Öğe Kaydı
dc.authorscopusid15053759700
dc.contributor.authorSimsek A.
dc.date.accessioned2024-08-04T20:00:47Z
dc.date.available2024-08-04T20:00:47Z
dc.date.issued2020
dc.departmentİnönü Üniversitesien_US
dc.description.abstractBackground: Violence towards healthcare staff occurs most commonly in emergency rooms. The purpose of this study is to answer the question what the source of violence against healthcare staff in emergency is rooms and evaluate the role of good communication on preventing violence. Material and Methods: This is a survey research involving 320 subjects which were selected randomly. It was performed in the Emergency Room of a Teaching and Research Hospital. One study subgroup involved patients and the family members (n: 160), and second subgroup involved the healthcare staff (n: 160). Results: The rate of verbal and/or physical offenses that healthcare staff was opposed was 77.5%. There was no significant difference between two groups in terms of communication skill, and their views regarding work environment of the healthcare staff. High level of education of healthcare staff showed a high level of correlation with positive perception of social relation by patients/patients' relatives. An attempt to communicate mutually resulted in a positive manner between two groups. Among healthcare staff there was no statistical significance in terms of whether they were exposed to violence according to both communication skills (greeting and addressing patient/patient's relatives by their first name; p: 0.625 and 0.505, respectively). Among patient/patient's relatives there was no statistical significance in terms of whether they had quarrel with healthcare staff according to both communication skills (greeting healthcare staff and knowing healthcare staff identity; p: 0.417 and 0.189, respectively). Conclusion: There is no doubt that good communication result in a positive manner between healthcare staff and patient/patient's relatives. Hence, significance of communication training should be emphasized. However, good communication alone is not enough on preventing violence. There must be more to do on preventing violence. © 2020 Surgical Society of Northern Greece. All rights reserved.en_US
dc.identifier.endpage15en_US
dc.identifier.issn1108-5002
dc.identifier.issue1en_US
dc.identifier.scopus2-s2.0-85091943318en_US
dc.identifier.scopusqualityQ4en_US
dc.identifier.startpage12en_US
dc.identifier.urihttps://hdl.handle.net/11616/91008
dc.identifier.volume25en_US
dc.indekslendigikaynakScopusen_US
dc.language.isoenen_US
dc.publisherSurgical Society of Northern Greeceen_US
dc.relation.ispartofSurgical Chroniclesen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectCommunication skillen_US
dc.subjectHealthcare staffen_US
dc.subjectOccupational violenceen_US
dc.subjectPatient's family memberen_US
dc.subjectPatients' rightsen_US
dc.titleWhat is the source of violence against healthcare staff in emergency rooms: Are communication skills sufficient to prevent violence?en_US
dc.typeArticleen_US

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