An Evaluation of Service Quality in Pre-School Education Institutions through Servqual Method: A Sample of Türkiye
Küçük Resim Yok
Tarih
2023
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
Sosyoekonomi Soc
Erişim Hakkı
info:eu-repo/semantics/openAccess
Özet
The service quality of pre-school education institutions is a pivotal issue in meeting the expectations of education policies in Turkiye regarding solution proposals, institution adequacy and dissemination of pre-school education, and supporting children's development at a desired level. This study evaluates the service quality in pre-school education institutions through the Servqual method. The study's working group consisted of 428 parents whose children learn at pre-school education institutions in Izmir, Diyarbakir, Karaman, Kahramanmaras, and Zonguldak provinces during the 2020-2021 academic year. The study deployed the Servqual scale as a data collection tool. The results revealed that the parents' expectations were met regarding tangibles and empathy, while their expectations were unmet regarding reliability, responsiveness and assurance.
Açıklama
Anahtar Kelimeler
Pre-School Education, Service Quality, Servqual Method
Kaynak
Sosyoekonomi
WoS Q Değeri
Q4
Scopus Q Değeri
N/A
Cilt
31
Sayı
58
