An Evaluation of Service Quality in Pre-School Education Institutions through Servqual Method: A Sample of Türkiye

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dc.authoridEmre, Oguz/0000-0001-6810-3151
dc.authoridGüven, Hüseyin/0000-0003-1816-6415
dc.authorwosidEmre, Oguz/ABH-2831-2020
dc.authorwosidGüven, Hüseyin/AAW-3043-2020
dc.contributor.authorEmre, Oguz
dc.contributor.authorArslan, Zekeriya
dc.contributor.authorGuven, Huseyin
dc.contributor.authorUlutas-Keskinkilic, Ayseguel
dc.date.accessioned2024-08-04T20:10:25Z
dc.date.available2024-08-04T20:10:25Z
dc.date.issued2023
dc.departmentİnönü Üniversitesien_US
dc.description.abstractThe service quality of pre-school education institutions is a pivotal issue in meeting the expectations of education policies in Turkiye regarding solution proposals, institution adequacy and dissemination of pre-school education, and supporting children's development at a desired level. This study evaluates the service quality in pre-school education institutions through the Servqual method. The study's working group consisted of 428 parents whose children learn at pre-school education institutions in Izmir, Diyarbakir, Karaman, Kahramanmaras, and Zonguldak provinces during the 2020-2021 academic year. The study deployed the Servqual scale as a data collection tool. The results revealed that the parents' expectations were met regarding tangibles and empathy, while their expectations were unmet regarding reliability, responsiveness and assurance.en_US
dc.identifier.doi10.17233/sosyoekonomi.2023.04.06
dc.identifier.endpage144en_US
dc.identifier.issn1305-5577
dc.identifier.issue58en_US
dc.identifier.scopus2-s2.0-85191948127en_US
dc.identifier.scopusqualityN/Aen_US
dc.identifier.startpage125en_US
dc.identifier.trdizinid1205902en_US
dc.identifier.urihttps://doi.org/10.17233/sosyoekonomi.2023.04.06
dc.identifier.urihttps://search.trdizin.gov.tr/yayin/detay/1205902
dc.identifier.urihttps://hdl.handle.net/11616/92770
dc.identifier.volume31en_US
dc.identifier.wosWOS:001100698800001en_US
dc.identifier.wosqualityQ4en_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.indekslendigikaynakScopusen_US
dc.indekslendigikaynakTR-Dizinen_US
dc.language.isoenen_US
dc.publisherSosyoekonomi Socen_US
dc.relation.ispartofSosyoekonomien_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.subjectPre-School Educationen_US
dc.subjectService Qualityen_US
dc.subjectServqual Methoden_US
dc.titleAn Evaluation of Service Quality in Pre-School Education Institutions through Servqual Method: A Sample of Türkiyeen_US
dc.typeArticleen_US

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